- Return Policy
This external charging cable works for PW-999UL, so you can charge the battery separately without the wheelchair. Some of our users may not want to bring the whole wheelchair in and out of the car, so with this External Charging Cable, you can just take the battery and charge it inside the house.
All our wheelchair parts come with 3 months global warranty and support services. Replacement parts can be easily swapped by users without technical knowledge. Should there be any problem, we will send you the spare parts by courrier doesn’t matter where you are and travel to, and a video guide will be provided too.
Should you think it is not suitable and would like to return it back to us. There are just a few important points for you to know:
- It is buyer’s responsibility to notify us within 10 days from the arrival date.
- The return product should be in perfect new
condition. Buyer should be responsible for any damages or scratches during the trial period.
- Buyer must pack the return product exactly the same way as per received to ensure no scratches or damage during shipment.
- We will arrange the pick up from you but you need to be available based on the agreed pick up time.
- Upon checking the item in good condition after arrival at our logistic warehouse, we will process the refund within 48 hours.
- There will be a 15% re-stocking fee to cover the international shipping (2 ways) and admin charges.